LUKANGA Water Supply and Sanitation Company (LgWSC) has emerged third best performing Water Utility Company at the just ended awards.
LgWSC Managing Director Yoram Sinyangwe received the award on behalf of the company at the event held by the National Water Supply and Sanitation Council (NWSCO) in Lusaka recently.
Mr Sinyangwe attributed the performance by LgWSC to teamwork and dedication to work by the staff.
Mr Sinyangwe explained that LgWSC being named the third best performing Water Company was an achievement that has never been attained since inception in 2007.
Mr Sinyangwe said the move had given the company homework in areas that needed to be improved to ensure more scores of excellence continued to be cupped.
He it was gratifying that the Lukanga Water has continued to perform well as seen in the awards received by the company this year.
Mr Sinyangwe said that apart from being ranked third, the water company was recognized in the gender mainstream and HIV/AIDS, a position which LGWSC scooped earlier in the launch of the 2019 sector report.
He said that the company was also awarded as the most improved water utility company in the country.
“Recently, the biggest achievement is that we were ranked third best performing utility company for the first time in the history of the organisation since its establishment in 2007, other than us getting to the third position we were also recognized as the organisation which improved the most from the previous awards,” Mr Sinyangwe said.
He said the recognition was a result of team work and proper understanding on the need to serve the public as compared to being in office for fulfillment purpose.
Mr Sinyangwe said that Lukanga Water had also improved in the areas of sanitation and water coverage.
He said for continued success, the company had mounted a number of steps that would help continued provision of quality water; increased hours of water supply, improved collection, improve on staff efficiency, operation and maintenance by post coverage.
“We worked together very well and focused on most important things of our business in regards to service delivery, of course there are quite a number of areas we need to improve but generally in the last year of review we performed well in most areas of critical importance,” he said.
Mr Sinyangwe indicated that unlike being academic, Lukanga Water Supply and Sanitation was very practical through application of strategies using acquired knowledge and skills.
He said that it was a dream of the company to have water quality improved the current 98 percent to 100 percent.
Mr Sinyangwe said it was also cardinal that there was a shift from supplying water for 18 hours daily to 24/7.
He said that for the sake of effectiveness, a created WhatsApp group had made it easy to locate areas of urgent need.
“The stakeholders WhatsApp group is one of the most important tools of us receiving feedback, we would like to know how we are doing because we are only 300 employees but our footprints cover the whole province, our customers are everywhere,” he said.